Registration and Login
- How do I register for a Standard Chartered 360° Rewards account?
- How do I login to my Standard Chartered 360° Rewards account?
- Is my e-mail address required to register for my Standard Chartered 360° Rewards loyalty account?
- Can I access the Standard Chartered 360° Rewards through the Standard Chartered Bank website?
- Can I use my Standard Chartered Bank PLC (“SCB”) Online banking credentials to login on the Standard Chartered 360° Rewards website?
Redeeming Reward Points – General
- I do not have sufficient points to make a redemption of my choice. Can I pay the difference using my Standard Chartered Credit card?
- How do I redeem my Standard Chartered 360° Rewards reward points?
- What can I redeem my Standard Chartered 360° Rewards reward points for?
- When can I start redeeming my Standard Chartered 360° Rewards reward points?
Redeeming Reward Points for Merchandise and Retail Vouchers (Shop)
- How long will it take to receive my item?
- How does the delivery process work?
- How do I check my shipping fee when placing an order?
- How do I retrieve my voucher if I lose the initial confirmation email that was sent to me?
- What are the terms of use for a gift voucher and who do I call if I have a query?
- Are the gift vouchers transferable to my family members or friends?
Redeeming Reward Points for Travel – General
- Can I hold a reservation? Or can I make a wait list reservation?
- I have not received the confirmation email. Is my reservation completed?
- What should I do if the e-mail confirmation on my travel booking contains incorrect information?
- What should I do if I have lost my printed e-ticket/hotel reservation/car rental booking confirmation?
- Can I redeem my points or purchase travel for someone else?
- What do I do if I want to cancel or change the flight/car/hotel reservation?
Redeeming Reward Points for Travel – Car Rental
- How is the car rental price calculated?
- Can I rent a car without a credit card?
- Can I visit other countries or states in the rental car?
- Can I use a “one way” service?
- How can I extend the rental period?
- How can I order additional accessories or services for the car?
Redeeming Reward Points for Travel – Hotels
- Are there any age limits to rent a car?
- What size of bed will I get?
- Is the reservation confirmed with the hotel immediately at the time it is booked?
- What is the minimum number of nights that can be booked?
- Can I hold a room reservation without payment?
- What does "on request" mean?
Redeeming Reward Points for Travel – Air flights / Booking Air Travel
- Can I convert airline miles to points to buy a ticket?
- Can I add my frequent flyer number to the flight redemption or booking made through the Standard Chartered 360° Rewards?
- Can I use my airline miles to purchase a ticket?
- Can I request a mileage credit after the travel is completed?
- How can I enroll in an airline’s frequent flier or mileage program?
- I want to travel with a pet. Can I make arrangements for its travel?
Exchanging Reward Points into Frequent Flier Airline or Frequent Guest Hotel Programs
- Do I need to have a membership with the frequent flier airline or frequent guest hotel program that I wish to transfer my Standard Chartered 360° Rewards points into?
- How do I transfer my Standard Chartered 360° Rewards points into these programs?
- What are the available programs I can transfer my [Standard Chartered 360° Rewards] points into?
Earning Reward Points
- I have more than one card linked to my loyalty account. How do I know how many points I earned from each card?
- Where can I find more detail on my purchase transactions that earned points?
- Where do I see the total reward points earned?
- How do I know the total Standard Chartered 360° Rewards points I have available?
- How soon will the reward points appear in my loyalty account after I make a transaction on my Standard Chartered Credit Card?
- How do I earn Standard Chartered 360° Rewards points?
Standard Chartered Bank Payment Card Products
- Who do I contact if I have a question regarding my existing SCB card?
- What is the process for activating my SCB cards?
- Where can I find more information on the benefits, fees and charges for SCB cards?
- How do I get more information about obtaining a SCB card?
- What are the various types of payment cards available from SCB?
Managing my Standard Chartered 360° Rewards Account
- Will my Standard Chartered 360° Rewards reward points expire?
- I have several SCB cards. Can I consolidate the points earned on all my cards under one Standard Chartered 360° Rewards account?
- What happens if I enter in my Standard Chartered 360° Rewards account password incorrectly multiple times?
- How can I reset my Standard Chartered 360° Rewards account password if I forget it?
- How do I update my username and/or email address?
- How do I access Standard Chartered 360° Rewards account?