"On request" means our allotment of rooms at that hotel may have sold out and our customer support team is negotiating with the hotel on your behalf to secure the room and rate you requested.
During this process, points will not be deducted and/or your payment card will not be charged. You will receive a reservation number for status identification. Within 48 hours you will then receive an email notification with a definite "confirmed" or "denied" status. If your request is confirmed, points will be deducted and/or your payment card will be charged.